One Sunday afternoon, I received a call from a building supervisor and an anxious dog owner about her dog being trapped in the elevator. The dog owner was busy checking her text messages, and left her dog inside the lift and the door was stuck. I immediately called the emergency repairs team who hurried over to repair the door. As one of our colleagues is also a dog lover, we stayed on the phone to comfort the dog owner. The dog was rescued in no time.
The dog owner called the next day full of kind words and praises for our efficient service and caring attitude. Getting positive feedback is a real encouragement.
